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SHIPPING

 

Shipping


Discreet Packaging

ROUGE Cares about our customers and we take all steps to preserve your personal privacy. All orders are packed in nondescript packaging and envelopes. The only identifying marks are your mailing address and ours.
ROUGE does not appear anywhere on the outside of your package.
Learn more about ROUGE Ultimate discreet shipping and packaging below.

Domestic Shipping Information

Generally, most orders are processed for shipping on the same day if the order is placed before 2:45pm (EST).

Standard Shipping

Delivered in the Eastern United States within 5-8 business days.
Delivered in the Western United States, Alaska, Hawaii, or US Territories within 10-14 business days. These orders are delivered by the United States Postal Service. Standard shipping can be used for any destination including PO/APO/FPO addresses.

Expedited Shipping

UPS Overnight
Delivered within the continental United States, Alaska, Hawaii or U.S. territory in 1 business day via UPS.
If you place your order after the 2:45pm (EST) deadline or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Tuesday.

UPS 2 Day

Delivered within the continental United States, Alaska, Hawaii or U.S. territory in 2 business days.
If your order is placed after the 2:45pm (EST) deadline or on a non-business day, we will process and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Wednesday.

UPS Overnight

Delivered within the continental United States, Alaska, Hawaii or U.S. territory in 1 business day.
If you place your order after the 2:45pm (EST) deadline or on a non-business day, we will process and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Tuesday.

UPS Overnight with Saturday Delivery

Saturday Delivery is available for home delivery in select areas. Additional shipping charges will apply. The Saturday delivery option will appear during the checkout process starting at 3:30pm (EST) Thursday until 2:45pm (EST) on Friday and if available to the location of your delivery address. Availability dates and times are subject to change based on Holidays.

UPS 2 Day and Overnight Exceptions

UPS does not pick up or deliver on US holidays which might delay your order. This will be noted when you checkout and in your online order status.
UPS only delivers to street addresses and not PO/APO/FPO addresses. We offer Postal Priority and Express solely for our customers with PO Boxes to help expedite delivery.
UPS requires signature of your order that include item(s) priced $100 or more, or when orders exceed $250.

International Shipping Information

Shipping rates can vary by country. During checkout, you will see the specific shipping rates for your order before you place it. We are not responsible for any duties, customs, or taxes for orders shipped outside the United States. Orders will not be shipped until payment is received.

DHL Standard Delivery

Estimated delivery: 3 to 10 business days. Duties and taxes may be due upon receipt. Door to door tracking.

DHL Priority Delivery

Estimated delivery: 3 to 10 business days. Duties and taxes included. Door to door tracking.

DHL Express Delivery

Estimated delivery: 2 to 4 business days. Duties and taxes may be due upon receipt. Door to door tracking.

Shipping Exceptions

International orders may be delayed while they clear customs. DHL, and other carriers do not pick up or deliver on US holidays, which might delay your order. This will be noted when you checkout and in your online order status.

Shipping to Military Addresses

All U.S. military personnel are considered as residing in the United States, regardless of where they are stationed, for shipping purposes. Because of this standard, there are certain special guidelines you must follow to deliver an order to a military address.

• Address the package like normal with the recipient’s name and other information.
• Instead of city, select either APO (Army Post Office) or FPO (Fleet Post Office).
• Instead of state, select AA (Armed Forces Americas), AE (Armed Forces Europe & Middle East), or AP (Armed Forces Pacific).
• Enter the zip code provided by the military.
• For Country, select United States regardless of where the recipient is stationed.

Because of military guidelines, we have to ship your order via the United States Postal Service.

Backordered Items & Shipping Policies

If one of your items is backordered, it will be shipped separately on a later date via standard shipping and you will not be charged additionally. We cannot ship free or backordered items by express mail. This is noted in your Order Status online. If you choose an express delivery option and none of the items in your order was shipped via that method, then we will refund you the difference.

ROUGE requires signature of your order that include item(s) priced $100 or more, or when orders exceed $250.

Frequently Asked Shipping Questions

Can I track my order?
If you selected one of our express options

What kind of packaging does my order come in?
ROUGE products are shipped in non-descript envelopes and boxes with only our address on the mailing label.

Why can’t I select Priority or Express Mail for shipping?
Priority and Express Mail are provided solely for orders to be delivered to a P.O. Box as a means to give those customers a faster option than standard delivery.

When will my order be shipped?
Express delivery options such as UPS Next Day Air, UPS 2-Day Air and Priority Mail are shipped on the same day, if your order is received by 2:45 pm EST. Standard delivery orders are shipped within 24 to 48 hours. During checkout, our shipping options will indicate when you will receive your order.

Will UPS deliver my order on the weekend?
The UPS Next Day and UPS 2-Day shipping options are for business days only. UPS Saturday Delivery may be offered during checkout for specific zip codes. UPS also does not deliver on most Holidays.

Do I need to sign for my order?
ROUGE requires signature of your order that include item(s) priced $100 or more, or when orders exceed $250.

Discreet Packaging
ROUGE Discreet Shipping
When order placed from ROUGE, rest assured no one will know, not your mailman or anyone else.
ROUGE discreet shipping policy is our most important delivery process.
ROUGE makes every effort possible to protect your privacy from the moment your order is placed to the moment arrives at your door.

All ROUGE orders are discreetly packaged in either a plain brown box or padded bubble mailer. We use brown boxes for orders with multiple items and our larger products. Bubble mailers are used for smaller Items.

Packaging and shipping marks
None of our packaging (boxes, mailers etc.) have the ROUGE name or logo on them, intentionally done to protect your privacy.
At ROUGE, we make sure your shipment is fully discreet.

Please Note:

When required by postal regulations, we will include a phone number and mailing address as shown in the mailing label below. Otherwise, we will leave that blank as an additional precaution.

FROM: (XXX) XXX-XXXX
PO BOX 1836
NEW YORK, NY 10065
TO: JOHN DUE
123 AVENUE ST
ANYWHERE USA 12345